Terms of Service

Last Updated: 2025/04/10

0. Definitions

Client: The individual or entity purchasing services from Sevinci.
Plans: Website service packages offered as Starter, Pro, or Premium tiers.
Custom Development: Tailored features or functionality built beyond the scope of standard Plans.
Maintenance: Recurring services including updates, backups, and security patches.
Deliverables: Any digital assets provided to the client, such as websites, code, reports, or documentation.

1. Services & Acceptance

1.1 What We Provide

Sevinci delivers digital solutions for health/sports/education sectors, including:

AI-Enhanced Websites: Custom designs with automation tools (forms, booking systems)
Disclaimer: AI outputs may require human review; we don’t guarantee accuracy.
Client Growth Tools: SEO, analytics, and lead capture systems
Note: We enable tools but don’t promise specific results.
Full Technical Stack: Hosting, maintenance, and third-party integrations (view section 9)

1.2 Who We Serve

Clients: Businesses (B2B) and individuals (B2C), primarily in EU/Switzerland
Delivery: Electronic only (no physical contracts unless agreed)

Specialized Services

Custom Development Work: Tailored features beyond standard plans. Paid 50% upfront, and 50% on delivery.
Innovation Consulting: Technology adoption studies. Service Design studies. Workflow automation audits

All services are delivered electronically unless otherwise agreed in writing.

2. Services & Pricing

2.1 Services Overview

Sevinci specializes in:

Design & Development of custom website creation for health, sports, and education businesses
AI automation workflow integration to streamline client operations
Ongoing maintenance and optimization

All services are delivered electronically unless otherwise agreed in writing.

2.2 Service Plans

Sevinci offers three tiers of website services:

Starter/Pro/Premium Plans (One-time fee, CHF 600–1,200): Includes design, development, and 1 year of hosting/support. Client must provide all content (text/images) within 14 days of project kickoff. Delays may extend timelines.
Maintenance Plans (Recurring annual fee, CHF 200–300): Covers updates, security patches, and backups. Auto-renews unless canceled (see Termination).
Custom Development (50% upfront, 50% on delivery): Tailored solutions beyond standard plans.

2.4 Pricing Modifications

Sevinci reserves the right to adjust service prices at any time. Clients will be notified via email 90 days prior to changes taking effect.

For Maintenance Plans: New pricing applies at the next billing cycle.
For One-Time Plans: Price changes only affect new purchases.

Example: If maintenance increases from CHF 200 to 250/year, clients paying in January will be notified by October 1st.

3. Payments & Refunds

3.1 Payment Terms

Website Plans (Starter/Pro/Premium): 100% upfront payment required
Maintenance Services: 100% upfront annual payment
Custom Development: 50% deposit before work begins. 50% balance due upon delivery. Invoices are due as specified (no late fees, but unpaid invoices may pause work).
Unauthorized chargebacks may result in service suspension and recovery actions, including legal recourse if necessary.

3.2 Late Payments

Services will be paused after 60 days for unpaid invoices
No late fees, but reinstatement requires full payment

3.3 Client Obligations

The Client agrees to:

Provide accurate, lawful content (no illegal material under Swiss/EU laws).
Respond to feedback requests within 2 weeks of project completion.

3.4 Refund Policy

Refunds are prorated based on work completed:

Service	Before Start	Mid-Project	After Delivery
Plans	100% refund	75% refund	50% refund
Maintenance	Full refund	Prorated by months**	Prorated by months**
Custom Work	100% refund	50% refund***	No refunds

**E.g., If canceled after 6 months of annual maintenance, 50% is refunded.
***Custom work mid-project refunds deduct CHF 100/hour for work completed.

4. Intellectual Property (IP) Rights

Clients are granted a license to:

Use the delivered website for their business.
Modify content, but not resell our proprietary systems.
This license is non-transferable, non-sublicensable, and valid for the duration of the client’s active use of Sevinci services or deliverables.
For long-term projects or in cases where the client ceases Sevinci services but continues using the website, the license remains perpetual, unless otherwise negotiated in writing.

Sevinci retains ownership of all:

Pre-existing code, templates, and tools (e.g., Corazon CMS).
Custom-developed modules unless separately negotiated.

5. Liability & Disclaimers

5.1 Service Limitations

Sevinci cannot guarantee:

Specific client acquisition numbers
Sales conversions from website visitors
Hosting uptime depends on third-party provider (Kreativmedia). We’ll assist with migrations if outages exceed 72 hours.
Third-party integrations (e.g., Stripe, Google Maps) are subject to their own terms.
AI-generated content (e.g., chatbots, automated responses) may contain inaccuracies. Clients are responsible for reviewing all AI outputs before use.

5.2 Liability Cap

Sevinci is not liable for:

Indirect damages (e.g., lost profits, data breaches).
Client-provided content violations (e.g., copyright infringement).

For clients in the EU, data processing follows our Privacy Policy and complies with GDPR requirements.

6. Termination

6.1 By Client

May cancel mid-project with a 50% fee for work completed.
Maintenance plans can be canceled via email (no refunds for current billing cycle).
Cancellation fees are calculated based on hours worked at CHF 100/hour, not to exceed 50% of total project cost

6.2 By Sevinci

We may terminate for:

Non-payment (after 30 days’ notice).
Abuse (e.g., illegal content, no notice required).

7. Dispute Resolution

Mediation may be conducted remotely via video conferencing if mutually agreed.
Arbitration: Unresolved disputes go to binding arbitration under Swiss law.
Court: Legal actions must be filed in Switzerland.

8. Support & Revisions

8.1 Included Support:

Bug fixes, security updates,
CMS version compatibility maintenance.
Plan-specific revisions:
Starter: 2 free revisions/year
Pro: 3 free revisions/year
Premium: 4 free revisions/year

8.2 Revision Policy

Free revisions:

Starter: 2/year
Pro: 3/year
Premium: 4/year

8.3 Exclusions

Complete redesigns or new features
Additional changes and custom development: Billed at CHF 100/hour

9. Third-Party Services

Sevinci may add, modify, or discontinue third-party integrations without prior consent, including but not limited to:

Payment processors (e.g., Stripe, PayPal)
Hosting providers (currently Kreativmedia)
CMS/AI tools (e.g., Corazon updates, plugin replacements)
Sevinci will make reasonable efforts to maintain or enhance the functionality of services when making changes to third-party integrations.

Clients will be notified of changes that materially affect their services.

10. General Provisions

Notices & Communication: All official communications, including invoices, updates, or service changes, will be sent via email. Notices are considered received 24 hours after the email is sent to the client’s last known address, unless a delivery failure is received.
Force Majeure: Sevinci is not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, wars, acts of terrorism, pandemics, government restrictions, labor strikes, internet outages, or failures by hosting providers.

11. Change Log

2025/04/10: Major update: clarified IP licensing, chargeback handling, dispute resolution, and third-party integration policies. Added Definitions and Notices clauses.